The Human Algorithm: What AI Can’t Replace in Pharma Engagement
At a time when AI is reshaping pharma, Reverba Global CEO Cheryl Lubbert explained in an interview why empathy, context, and ethics still require a human touch.
Unlocking Strategic Elasticity: A Healthcare Executive’s Guide to High-Efficiency Lean AI
This approach positions senior healthcare leaders to not just manage costs effectively but transform AI from a cost center into a powerful strategic advantage.
The Human Algorithm: What AI Can’t Replace in Pharma Engagement
At a time when AI is reshaping pharma, Reverba Global CEO Cheryl Lubbert explained in an interview why empathy, context, and ethics still require a human touch.
Efficiency vs. Empathy: Can Technology Strengthen the Doctor-Patient Relationship?
As exciting as it is to explore how far new technology can take us, it's imperative that strengthening our connections with patients remains the guiding light on our journey forward.
Will 2025 Be the Year of Patient Burnout?
As we look toward the new year, a key step is bringing together stakeholders to better understand how burnout can affect a person’s ability to engage in self-care and collaborative care — and how to develop proactive, person-centered solutions that get to the root causes of distress before they lead to detrimental disengagement.
Digitizing Healthcare: Can AI Augment Empathy and Compassion in Healthcare?
To digitize healthcare and lean on the emerging technologies is to find the opportunity within the relationship between machine and human to augment humans’ ability to be human – to empathize and provide the compassionate touch to care.
Behavior Hacking, Prevention, and Wellness: Why the Future of Healthcare Still Depends on People
No matter how much data the AI has on you, missing is the personal relationship. Emerging tech, wearables—all that is great. But at the end of the day, so much of it still depends on interpersonal relationship building and leveraging, adding an intelligence layer to the loop.
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Improving Medical Billing to Cut Payment Bottlenecks
Yusuf Qasim, President of Payments Optimization at Zelis, discussed how the company is transforming healthcare payments from a fragmented, patchwork system into a modern, digital infrastructure.
Healthcare’s Empathy Imperative
Never has there been a time in healthcare when listening and understanding have been more critical. Issues of today are divisive, complex, and layered without easy solutions. We cannot possibly begin to fix without slowing down to listen through every channel available.
What needs to change in medical education to prepare clinicians of the future
Michael Pitt a professor of pediatrics at the University of Minnesota School of Medicine outlined how the medical education system can adapt to the challenges of the future during a speech at the Manova Summit in Minneapolis.
HealthSparq seeks ‘idiotic’ stories with #WhatTheHealthCare campaign
The campaign’s business objective is to put HealthSparq at the forefront of the patient engagement discussion and provide “a brand lift,” said Burt Rosen, vice president and chief marketing officer for the company.
This week in patient engagement: Topol fights pain, a nurse learns empathy
Evidence-based medicine didn't work for Dr. Eric Topol when he had complications after a knee replacement, so he started experimenting. Meanwhile, an oncology nurse apologized to her patients for not understanding their situation until she got cancer herself.
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6 Aesthetic Certification Programs That Include Both Theory and Practical Training
Explore top-tier aesthetic certification programs that blend theory with hands-on training — perfect for health care pros ready to elevate their practice
Patient experience: Caregiving is all about understanding
"Let's be healthcare receivers and not just providers," said author and cancer survivor Kelly Corrigan, explaining the importance of listening to and understanding patients.
Patient experience matters because patients matter
"All voices matter. Every interaction matters. Every patient matters. Patient experience matters."
ENGAGE: Understand ‘theory of reciprocity’ in healthcare social media
One of the enduring critiques of texting, instant messaging, e-mail and any other form of text-only online communication is that often is impossible to discern nuance and emotion. The same might be true in social media.
Patient Experience Summit: Compassion, empathy matter in nursing
Patients expect to be treated like people, not identified by their illness or injury, Christy Dempsey, chief nursing officer at Press Ganey, said at the Cleveland Clinic's Patient Experience Summit. "I want you to take a minute and remember that your patients are scared," she said. "They need compassion."
Does stress affect how empathetic we are toward strangers?
Generally speaking, we feel more empathy for people we know than we do with strangers. But it turns out that stress hormones can make that disconnect even greater – and it’s not just in humans. A Canadian and American research team, who published their findings in Current Biology, have found that drugs that reduce stress […]